Our Commitment to You: Understanding Our Returns and Replacement Policy
At Divine Insights, we pride ourselves on ensuring that every product you purchase from us is picked and packed with the utmost care. Nonetheless, we recognise that circumstances may arise where a refund or replacement is necessary. We aim to make this process as seamless as possible for our valued customers. Below is a comprehensive overview of our returns and replacement policy.
When to Request a Refund or Replacement
We understand that sometimes products may not meet expectations, or unfortunate issues may occur during transit. Our policy is designed to address these situations with clarity and ease.
1. Damaged Items
In the unfortunate event that you receive an item that has arrived damaged, it's important to act quickly. Please follow these steps:
• Contact Us: Reach out to us within seven days from receiving the item(s) via our contact form.
• Document the Damage: Take clear photographs of the damaged item(s) as part of your documentation. This visual evidence will help us expedite your request.
• Await Instructions: Once you submit your request, our customer service team will reach out to you with next steps. To streamline the process, please do not return any item(s) until you have received specific instructions from us.
2. Changed Your Mind?
We understand that sometimes a product may not align with your preferences after receiving it. If you have changed your mind about a purchase:
• Notify Us Promptly: Please inform us via our contact form within 14 days of receiving your order.
• Return Conditions: Ensure that the item(s) is returned in its original condition, complete with the order number. This helps us quickly process your return.
• Refund Details: Upon receiving the returned item(s), we will credit the value of the products back to you. However, please note that the cost of delivery (in either direction) will not be refunded for change-of-mind returns.
Additional Assistance
We strive to provide a simple and efficient returns experience. If you need any further advice or assistance beyond the information provided, please do not hesitate to reach out to us via our contact form. Our dedicated customer service team is here to help and can guide you through the process tailored to your situation.